rentech provides end-to-end support for business laptop rentals — from configuration and delivery through replacement, data wiping, and collection.
Device configuration
Every laptop is tested before dispatch. Standard configuration includes operating system setup, Wi-Fi and peripheral verification, and optional company imaging — VPN, endpoint protection, encryption, collaboration tools, and role-specific software.
Share your imaging checklist at quote stage. Bulk orders can use a single golden image across the fleet.
Delivery
Bangalore deliveries typically complete within 24–48 hours for standard corporate configurations. Pan-India home delivery supports remote employees in Mumbai, Delhi, Hyderabad, Pune, Chennai, and other cities.
Delivery includes asset tagging, serial-number registers for finance and audit, and room-by-room or desk-by-desk drop lists for large office rollouts.
Installation and setup
On-site setup assistance is available for bulk deployments — unboxing, power and dock checks, and handover to your IT team. For remote hires, devices arrive ready to sign in with preconfigured company tools.
Replacement policy
Hardware faults during the rental period trigger a replacement unit per your agreement terms. Bangalore clients typically receive swap laptops within 24–48 hours. Active operations — contact centres, training batches, and event desks — often maintain a spare pool on the same agreement.
Document your escalation contact in your internal IT wiki so employees know whom to call when a device fails.
Hardware support
rentech handles physical defects — battery failure, keyboard issues, display faults, and charging problems. Devices are repaired or swapped; your team does not manage vendor RMA queues.
Software support boundaries
rentech supports pre-installed business tooling delivered as part of the agreed image. Custom internal applications, legacy plugins, and third-party licence activation may require your IT team. We coordinate re-imaging when software requirements change mid-rental.
Data wiping
At end of term, rentech collects devices and performs secure data wiping before inventory reuse. Confirm any sector-specific compliance — FinTech audit trails, government data handling — during agreement setup.
Collection
Return logistics are included. For office deployments, collection is scheduled after project completion or agreement end. For remote employees, pickup is coordinated from the employee’s address when HR triggers retrieval.
Escalation process
- Employee reports fault to your IT helpdesk.
- IT confirms hardware issue and contacts rentech with device serial number.
- rentech dispatches replacement or schedules on-site swap.
- Faulty unit is returned to rentech for assessment and inventory processing.
For bulk clients, a named account contact receives priority routing on swap requests.
Support hours
Business support: Monday–Saturday, 9:00 AM–7:00 PM IST. Quote and deployment planning requests are handled during the same window. Emergency swap requests for active rental agreements are prioritised.
Browse laptop rental in Bangalore or request a quote to discuss support requirements for your deployment.